Frequently asked questions

On every product page there is a box for the name or wording you would like, and the website shows it on the photo as you type. Fadas and accents are stitched exactly as you type them, and the little buttons under the box add them for you.

Pick a thread colour from the swatches on the product page. If the colour you want is not there, choose Other and describe it as exactly as you can, for example dark pink or baby blue. I will do my best to match it and will get in touch with options if I cannot.

Absolutely. I always welcome new ideas and custom orders. Send me a message through the contact page or on social media and we will work it out together.

Reply to your confirmation email as soon as you can. Once a piece is embroidered it cannot be changed, so the sooner the better.

Processing and delivery times depend on what you have ordered. Machine embroidered items usually take 3 to 5 working days to make and post. Hand embroidered items can take up to 4 weeks, depending on how busy I am.

I post all items using Royal Mail’s Tracked 48 service, so from the time of posting your item should take 2 to 3 working days to arrive. You get the tracking number by email when it is posted.

For customers ordering from the Republic of Ireland or further afield, postage can take up to 14 working days.

Yes. If you live locally, choose Collection at the checkout and I will be in contact when your order is ready to arrange a time and give you the address.

As all personalised items are made especially for you, they cannot usually be returned unless they arrive faulty or an error has been made.

Your happiness is my priority. If your order arrives damaged or faulty, or I have made a mistake with your personalisation, please contact me within 7 days of receiving your order. I will work with you to put it right as quickly as possible, whether that is by replacing the item or finding another suitable solution.